Privacy Policy

Local Ear is operated by Lyme Software Group Ltd, a limited company registered in England and Wales. Our registered postal address is 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE. This is a postal address and not a public visiting address. You can contact us about privacy or data protection at dataprotection@localear.com.

We collect information you provide when you create an account, manage a profile or publish an event. This may include your name, email address, profile photo, business profile details, event details, venue information, addresses, event images and website links. Venue addresses and event map positions may be stored so that Local Ear can show events in the right place.

If you use current location search, your browser may share precise latitude and longitude with the app. We use that precise location only for the active nearby search and do not store it as part of your account. Your device may remember your last chosen location so the app can show nearby events next time you open it.

We use personal information to provide the app, manage accounts, show and publish events, provide search and map features, secure the service, respond to support or data protection requests, improve Local Ear and send service messages. If you choose to receive marketing emails, or where the law allows us to contact existing users about similar services with a clear opt-out, we may also use your contact details for marketing.

Local Ear currently only uses storage that is strictly necessary for the app to work, such as keeping you signed in and remembering your chosen location and settings. We do not currently use analytics or advertising cookies. If we introduce them, we will update this policy and ask for your consent where required.

We use Supabase for hosting, authentication, database and image storage, and for transactional email. We use OpenStreetMap services for maps and location lookup, and Stripe for business subscription and billing features. These providers process information for us or provide services that help operate Local Ear.

We process account and service information because it is needed to provide Local Ear and manage our relationship with users. We process some information for our legitimate interests in running, securing and improving the service. We use consent for non-essential cookies and analytics, and for marketing where consent is required. We may also process information where necessary to comply with legal obligations.

We keep account, profile and event information for as long as needed to provide Local Ear, manage published content, handle support requests, meet legal obligations and resolve disputes. If you ask us to delete your account or content, we will delete or anonymise information where reasonably possible, unless we need to keep it for legal, security, accounting or dispute-resolution reasons. Backup copies may remain for a limited period before being overwritten.

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, contact dataprotection@localear.com. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.